Fast quotes, deliveries tracked, customers who come back.
ScanBiz listens to your calls and reads your emails, then does the office work: a summary of every request for operations (addresses, volume, date, access constraints), quotes drafted on your rate card, delivery incidents tracked until resolved, complaints sorted by reason. Your current phone line and inbox are enough.
Operations get the essentials, with no re-typing.
Every request arrives with its addresses, volumes and constraints; every incident is tracked to the end. ScanBiz links the phone, the inbox and the schedule.
Every request noted for operations
Addresses, volume, date, access constraints: after a customer's call, the summary goes to operations. Nobody calls back to ask for the floor or the door code again.
The quote drafted on your rate card
Removal, freight, urgent courier run: the quote email is drafted on your template with your rate card. You check, you send.
Damaged parcel, missed delivery: tracked until resolved
Until the resolution is confirmed, the agent reminds you of the incident. And complaints — delays, breakage, reachability — are sorted by reason, with an alert when one rises.
Alerted without calling operations.
ScanBiz listens to every call and reads every email, and alerts you when a conversation is out of the ordinary. No more listening back, no more reading everyone's inbox: you are told, with the sentence that triggered the alert.
Unhappy customer
A late delivery, damaged goods, an unreachable driver, a time slot missed: you know before the written claim.
Call with no resolution
A customer hangs up with no answer on their delivery, or is waiting on a promised call-back from operations: the call is flagged.
Billing dispute
Waiting time disputed, fuel surcharge questioned, a missing pallet, weight-based pricing challenged: the claim is flagged.
Traffic to catch
A regular round mentioned, a move to price, a storage need: the opportunity comes up instead of staying on the phone.
They do the work for you.
The summary is written, the reply is drafted, the quote is prepared, the follow-up is sent, the file is updated. These are not dashboards: this is delivered work, which you review whenever the agent asks for your approval.
A summary of every call, delivered by email
Works on its ownQuotes and proposals drafted for you
Coming soonIssues reported, never resolved
Works on its ownWhat annoys your customers
Gives you a viewThe weekly briefing, in 2 minutes
Works on its ownThe 5 AI agents we recommend to a carrier.
Picked for operations and customer service: they run in the background, your trucks keep rolling.
A summary of every call, delivered by email
After a call that matters, you receive within minutes what was said and what was agreed: appointment, place, requests, next step.
After a customer's call: addresses, volume, date, access constraints — for operations, with no re-typing.
Quotes and proposals drafted for you
From a customer call or email, the agent drafts the quote email on your template, with your services and your prices. You check, you send.
Removal, freight: the quote email is drafted on your template with your rate card.
Issues reported, never resolved
A customer reports a breakdown, a defect, a failed delivery? The agent checks every day that the problem was actually fixed and alerts you on the ones that drag on.
Damaged parcel, missed delivery: until the resolution is confirmed, the agent reminds you.
What annoys your customers
Delays, prices, welcome, quality… the agent sorts every complaint heard in your calls and emails, shows you what is rising, and alerts you on a spike.
Delays, breakage, reachability: complaints sorted by reason and an alert when a reason rises.
The weekly briefing, in 2 minutes
Every week, on the day you choose, a 2-minute email: what happened over the last 7 days in your calls and emails, the alerts, the numbers that moved.
Every week: quote requests, open incidents, dissatisfaction reasons.
And the whole ScanBiz catalogue behind it: custom dashboards, competitor watch, Excel file analysis… You turn on what you need, in one click.
Three steps to get started.
01
We understand your business
30 minutes to identify the signals that matter to you, and the AI agents that will do the after-call work: summary, reply, quote, follow-up, tracking.
02
We plug in your tools
We connect your phone system and your mailbox. The AI takes over from the very first conversation.
03
You receive your first alerts… and your first deliverables
Alerts on your dashboard and by email, summaries and drafts ready to review. Open the source conversation in one click.
Frequently asked questions
Yes. ScanBiz is built for businesses with 2 to 10 people in the office: regional carrier, mover, courier, logistics provider. Summaries and quotes arrive in the operations inbox; no tool to learn.
No. ScanBiz plugs into your current line and your inbox. You keep your operations software and your schedule: ScanBiz prepares the work around the calls and emails.
Conversations are transcribed to produce the summaries, quotes and alerts; your customers are informed of the recording by your usual greeting message. The data stays yours, is processed in compliance with the GDPR, and sensitive information can be anonymized.
The Sector plan is 299 € per month excl. VAT, with no commitment, first user included, plus 29 € per month for each extra user. It includes 8 000 analysis credits per month, the analysis grid for your trade and the AI agents recommended on this page. An analysed email uses 1 credit, a minute of call 0,5 credits. To start: 15 days and 200 free trial credits, no credit card.
ScanBiz also speaks the language of…
Every trade has its own page, its own agents and its own vocabulary.
See the result on your own transport requests.
Book a demo: we analyze a few of your real conversations and show you the summaries and quotes your operations team would have had ready this morning.