No resident request is left unanswered.
ScanBiz listens to your front-desk calls and reads the department's emails, then does the after-the-fact work: a summary routed to the right department, a drafted reply, complaints tracked to resolution, reasons for dissatisfaction classified. Your current switchboard and inbox are enough.
The front desk absorbs everything, and nobody knows what was actually said.
ScanBiz gives a team of 2 to 10 officers the traceability expected of a public service, with no extra data entry.
Every resident request on record
Subject, address, urgency, department concerned: the request is summarised and routed, with no sticky notes and no double entry.
Routine requests stop swamping the front desk
Bulky waste, civil registry, enrolment, road permits: the reply is drafted in the department's inbox. An officer reviews, an officer sends.
Complaints tracked to resolution
A pothole reported, a flat with no heating, a request for works: every complaint has a status, and those past the promised deadline come back up.
Alerted before it reaches the elected official.
ScanBiz listens to every call and reads every email, and alerts you when a conversation is out of the ordinary. No more listening back, no more reading everyone's inbox: you are told, with the sentence that triggered the alert.
Unhappy resident
A rising tone, a threat to write to the mayor or raise it at council, an intervention promised and never done: the department is alerted the same day.
Request left unanswered
A resident hangs up with no answer and no call-back booked, or was passed from department to department: the call is flagged.
Billing dispute
A school canteen invoice, a fee, a revenue notice disputed: the claim is routed to the right department.
They do the work for you.
The summary is written, the reply is drafted, the quote is prepared, the follow-up is sent, the file is updated. These are not dashboards: this is delivered work, which you review whenever the agent asks for your approval.
A summary of every call, delivered by email
Works on its ownReplies to your emails, ready to send
Prepares, you approveYour open cases, at a glance
Gives you a viewWhat annoys your customers
Gives you a viewThe weekly briefing, in 2 minutes
Works on its ownThe 5 AI agents we recommend to a local public service.
Picked for a front desk or department of 2 to 10 officers: they work in the background, and no reply goes out unreviewed.
A summary of every call, delivered by email
After a call that matters, you receive within minutes what was said and what was agreed: appointment, place, requests, next step.
After a resident's call: subject, address, department concerned, commitment made — routed to the right team.
Replies to your emails, ready to send
Every incoming email is sorted and a reply is drafted in your inbox. You proofread, you send. Nothing leaves without you.
A civil registry certificate, bulky waste, a road permit: the reply is drafted, an officer reviews and sends.
Your open cases, at a glance
Calls and emails that need a follow-up become cases, with your own statuses. You see where each one stands and reopen the conversation in one click.
Every complaint (roads, housing, cleanliness) has a status, and those past the promised deadline come back up.
What annoys your customers
Delays, prices, welcome, quality… the agent sorts every complaint heard in your calls and emails, shows you what is rising, and alerts you on a spike.
Delays, front-desk handling, cleanliness, works: the reasons for dissatisfaction are classified so you can see what is rising, week after week.
The weekly briefing, in 2 minutes
Every week, on the day you choose, a 2-minute email: what happened over the last 7 days in your calls and emails, the alerts, the numbers that moved.
Every week: requests received, open complaints, topics on the rise — enough to open the department meeting.
And the whole ScanBiz catalogue behind it: custom dashboards, competitor watch, Excel file analysis… You turn on what you need, in one click.
Three steps to get started.
01
We understand your business
30 minutes to identify the signals that matter to you, and the AI agents that will do the after-call work: summary, reply, quote, follow-up, tracking.
02
We plug in your tools
We connect your phone system and your mailbox. The AI takes over from the very first conversation.
03
You receive your first alerts… and your first deliverables
Alerts on your dashboard and by email, summaries and drafts ready to review. Open the source conversation in one click.
Frequently asked questions
Yes, at department scale: a town hall front desk, a social services office, a technical department or a housing provider of 2 to 10 officers handling 20 to 200 calls and emails a day. ScanBiz does not replace your citizen relationship software: it produces the record, the reply and the follow-up nobody has time to enter.
No. ScanBiz plugs into your current switchboard and the department's inbox. You keep your business software: the useful information can be copied across.
Conversations are transcribed to produce the summaries, the replies and the alerts; callers are told about the recording by your usual greeting message. The data stays the authority's, processed under GDPR, and sensitive information can be anonymised. The material needed for your processing register is provided.
The Sector plan is 299 € per month excl. VAT, with no commitment, first user included, plus 29 € per month for each extra user. It includes 8 000 analysis credits per month, the analysis grid for your trade and the AI agents recommended on this page. An analysed email uses 1 credit, a minute of call 0,5 credits. To start: 15 days and 200 free trial credits, no credit card. The amount stays well below public procurement thresholds.
ScanBiz also speaks the language of…
Every trade has its own page, its own agents and its own vocabulary.
See the result on your residents' real requests.
Book a demo: we analyse a few of your calls and emails and show you the summaries, replies and tracked complaints the department would have received this morning.