After-sales that follows through, and customers who come back.
ScanBiz reads your customer service emails and listens to your calls, then does the follow-up work: a reply drafted for every "where is my order?", complaints sorted by reason with an alert when one spikes, defective products tracked until replacement, customer ratings after each contact. Your current phone line and inbox are enough.
Know what drives your customers away, before they leave.
Late delivery, damaged product, slow refund: every complaint is a customer hesitating to reorder. ScanBiz replies faster, tracks every incident and shows you what's rising.
"Where is my order?" — the reply is ready
Order tracking, return, exchange: for every email received, a reply is drafted in your inbox. You approve, you send. Nothing leaves without you.
Complaints sorted by reason, and an alert when one spikes
Delivery, damaged product, refund: what your customers complain about is sorted and tracked over time. When a reason suddenly rises — a faulty batch, a late carrier — you are alerted.
No defective product forgotten
A customer reports a defective product? Until the replacement is confirmed, the agent reminds you. And after each contact, a 1-to-5 rating by topic and by team member.
Alerted without reading the whole after-sales inbox.
ScanBiz listens to every call and reads every email, and alerts you when a conversation is out of the ordinary. No more listening back, no more reading everyone's inbox: you are told, with the sentence that triggered the alert.
Unhappy customer
An order never received, a faulty product, a return with no answer for ten days: the complaint surfaces before the online review.
Billing dispute
A refund that never arrived, shipping costs disputed, a promotion not applied, a double charge: flagged straight away.
Request left unanswered
A customer hangs up or writes without getting a solution, or is waiting on a promised update: the exchange is flagged.
Customer drifting away
A comparison with a competitor, a trade account talking about stopping, a wholesaler cutting orders: you are alerted before the loss.
They do the work for you.
The summary is written, the reply is drafted, the quote is prepared, the follow-up is sent, the file is updated. These are not dashboards: this is delivered work, which you review whenever the agent asks for your approval.
Replies to your emails, ready to send
Prepares, you approveWhat annoys your customers
Gives you a viewIssues reported, never resolved
Works on its ownYour customers' opinion after each exchange
Works on its ownThe weekly briefing, in 2 minutes
Works on its ownThe 5 AI agents we recommend to a retailer.
Picked for after-sales: they work in the background, you keep control of what goes out.
Replies to your emails, ready to send
Every incoming email is sorted and a reply is drafted in your inbox. You proofread, you send. Nothing leaves without you.
Where is my order, return, exchange: a reply is drafted for every email, you approve.
What annoys your customers
Delays, prices, welcome, quality… the agent sorts every complaint heard in your calls and emails, shows you what is rising, and alerts you on a spike.
Delivery, damaged product, slow refund: complaints sorted by reason, and an alert when a reason explodes.
Issues reported, never resolved
A customer reports a breakdown, a defect, a failed delivery? The agent checks every day that the problem was actually fixed and alerts you on the ones that drag on.
A customer reports a defective product; until the replacement is confirmed, the agent reminds you.
Your customers' opinion after each exchange
After a call or an email, the customer receives a mini-survey (a 1-to-5 rating). You track satisfaction by topic and by team member, with the comments.
After each customer service contact, a 1-to-5 rating by topic and by team member.
The weekly briefing, in 2 minutes
Every week, on the day you choose, a 2-minute email: what happened over the last 7 days in your calls and emails, the alerts, the numbers that moved.
Every week: contact volume, top 3 reasons, complaints still open.
And the whole ScanBiz catalogue behind it: custom dashboards, competitor watch, Excel file analysis… You turn on what you need, in one click.
Three steps to get started.
01
We understand your business
30 minutes to identify the signals that matter to you, and the AI agents that will do the after-call work: summary, reply, quote, follow-up, tracking.
02
We plug in your tools
We connect your phone system and your mailbox. The AI takes over from the very first conversation.
03
You receive your first alerts… and your first deliverables
Alerts on your dashboard and by email, summaries and drafts ready to review. Open the source conversation in one click.
Frequently asked questions
Yes. ScanBiz is built for retailers of 2 to 10 people: shop, online store, franchise, wholesaler. Drafted replies and incident tracking arrive in your inbox; no tool to learn.
No. ScanBiz plugs into your inbox and your current line. You keep your e-commerce platform, your POS and your delivery service: ScanBiz works on the conversations, not on the store.
Conversations are transcribed to produce the summaries, quotes and alerts; your customers are informed of the recording by your usual greeting message. The data stays yours, is processed in compliance with the GDPR, and sensitive information can be anonymized.
The Sector plan is 299 € per month excl. VAT, with no commitment, first user included, plus 29 € per month for each extra user. It includes 8 000 analysis credits per month, the analysis grid for your trade and the AI agents recommended on this page. An analysed email uses 1 credit, a minute of call 0,5 credits. To start: 15 days and 200 free trial credits, no credit card.
ScanBiz also speaks the language of…
Every trade has its own page, its own agents and its own vocabulary.
See the result on your own customer service emails.
Book a demo: we analyze a few of your real conversations and show you the drafted replies and the complaint reasons you would have seen this morning.