Your customer conversations produce finished work.
ScanBiz AI listens to your calls and reads your emails. It alerts you when a customer is unhappy, mentions a competitor or talks about leaving — and, above all, it does the work that follows: summary sent, reply drafted, quote prepared, follow-up done, case updated. You review, you approve.
Unhappy
Unresolved
Opportunity
Billing
Churn
Quality
Knowledge gap
12
Alerts 24h
47
Resolved 7d
3
Urgent
Built with and for small businesses.
You manage a few dozen to a few hundred customers. You already have a phone system and a mailbox. You just want them to work for you.
You are warned in time
Unhappy customers, sales opportunities, invoice disputes, churn risks: the AI detects the signals in your calls and your emails, and alerts you with the sentence that matters.
The after-call work gets done
Call summary, email reply, quote, follow-up on the quote left unanswered, case tracking: AI agents produce the deliverable. You review when they ask for your approval.
Up and running in 1 day, no training
Your current phone system and mailbox are enough. Alerts by email, a one-click dashboard, the source conversation within reach: your whole team uses it from day one.
Warned as soon as it matters.
ScanBiz listens to every call and reads every email, and alerts you when a conversation is out of the ordinary. No more listening back, no more reading everyone's inbox: you are told, with the sentence that triggered the alert.
Unhappy customer
A rising tone, a threat of a bad review, a broken promise: you know within the hour, with the sentence that triggered the alert.
Call left unresolved
A customer hangs up with no answer and no callback scheduled: the alert lands the same day, before they call back annoyed — or call someone else.
Sales opportunity
A need mentioned in passing on a call, a quote request, a contract extension: spotted and set aside for your sales rep.
Churn risk
A customer who compares, who is “thinking about it” or asks how to cancel: you are warned while there is still time to keep them.
They do the work for you.
The summary is written, the reply is drafted, the quote is prepared, the follow-up is sent, the file is updated. These are not dashboards: this is delivered work, which you review whenever the agent asks for your approval.
A summary of every call, delivered by email
Works on its ownReplies to your emails, ready to send
Prepares, you approveQuotes and proposals drafted for you
Coming soonQuotes left unanswered
Works on its ownYour open cases, at a glance
Gives you a viewThe weekly briefing, in 2 minutes
Works on its ownSix AI agents that do the after-call work.
They work from your calls and your emails, with no re-typing. Every trade also has its own dedicated agents: find your sector below.
A summary of every call, delivered by email
After a call that matters, you receive within minutes what was said and what was agreed: appointment, place, requests, next step.
After a customer's call: what was asked, what was agreed, the next step — in your inbox before they hang up.
Replies to your emails, ready to send
Every incoming email is sorted and a reply is drafted in your inbox. You proofread, you send. Nothing leaves without you.
A price, availability or document request received by email: the reply is prepared, you read it over, you send.
Quotes and proposals drafted for you
From a customer call or email, the agent drafts the quote email on your template, with your services and your prices. You check, you send.
The need is described on the phone; the quote email is drafted on your template, with your line items and your prices.
Quotes left unanswered
The agent spots every quote or proposal you sent, checks that a conversation followed, and flags the ones that have been sleeping too long.
The quote sent 8 days ago got no reply: you are alerted, you just have to call back.
Your open cases, at a glance
Calls and emails that need a follow-up become cases, with your own statuses. You see where each one stands and reopen the conversation in one click.
Every request waiting for a follow-up (missing document, callback, repair) has its case and its status, without an Excel sheet.
The weekly briefing, in 2 minutes
Every week, on the day you choose, a 2-minute email: what happened over the last 7 days in your calls and emails, the alerts, the numbers that moved.
Every week: how many calls, how many quotes, which dissatisfaction reasons came up — and what is still waiting.
And the whole ScanBiz catalogue behind it: custom dashboards, competitor watch, Excel file analysis… You turn on what you need, in one click.
The moments when a customer needs you, right now.
Ready-made AI detections, calibrated for what matters to small businesses. Enable them à la carte and refine them in your own words. The alert informs you; the AI agents act.
Unhappy customer
Detect in real time the calls and emails where a customer voices dissatisfaction, before the situation escalates.
Tone of voice, negative keywords, verbal escalation, mentions of recourse (reviews, social media, lawyer).
Unhappy
2 min ago
Source: call
Source: email
Unresolved
2 min ago
Source: call
Source: email
Unresolved call
Spot the conversations that end without a clear close: question left hanging, vague promise, no next step.
Customer question left unanswered, vague callback promise, call ending with no next step mentioned.
Sales opportunity
Spot buying signals, product inquiries, unmet needs or competitor mentions — every one a potential sale.
Quote request, competitor comparison, unmet need, purchase project, renewal signal.
Opportunity
2 min ago
Source: call
Source: email
Billing
2 min ago
Source: call
Source: email
Billing issue
Immediately identify the complaints, invoice disputes and unpaid bills mentioned on the phone or by email.
Incorrect invoice, dispute, credit note or refund request, unpaid reminder, payment refusal.
Churn risk
Anticipate customer departures: detect the weak signals before the cancellation letter is sent.
Cancellation mention, provider comparison, declining usage, repeated dissatisfaction, portability request.
Churn
2 min ago
Source: call
Source: email
Quality
2 min ago
Source: call
Source: email
Handling quality
Track how well your team handles each conversation: customer identified, must-ask questions asked, proper closing with a next step.
Customer not identified, mandatory question not asked, need not restated, conversation closed without a next step.
Offer misunderstood
Every hit calls for one simple move — a callback, a doc, a demo — and prevents dissatisfaction built on nothing.
Unknown feature, incorrect expectations, confusion about pricing, how it works or setup.
Knowledge gap
2 min ago
Source: call
Source: email
ScanBiz speaks the language of your trade.
For each sector we picked the 5 agents that matter, with your vocabulary and your priorities.
Three steps to get started.
01
We understand your business
30 minutes to identify the signals that matter to you, and the AI agents that will do the after-call work: summary, reply, quote, follow-up, tracking.
02
We plug in your tools
We connect your phone system and your mailbox. The AI takes over from the very first conversation.
03
You receive your first alerts… and your first deliverables
Alerts on your dashboard and by email, summaries and drafts ready to review. Open the source conversation in one click.
Frequently asked questions
Every conversation (call, email, meeting) is transcribed and then analyzed automatically. ScanBiz detects unhappy customers, unresolved requests, churn risks and sales opportunities, alerts you in real time — and its AI agents do the work that follows: summary, reply, quote, follow-up, case tracking.
The subscription is 299 € per month excl. VAT, with no commitment. It includes the first user, 8 000 analysis credits per month, the analysis grid for your trade and the AI coworkers; each extra user costs 29 € per month excl. VAT and adds 400 credits. An analysed email uses 1 credit, a minute of call 0,5 credits. Need more? The 500-credit pack is 30 € excl. VAT. To start: 15 days and 200 free trial credits, no credit card.
No. ScanBiz plugs into your existing phone system (3CX, cloud telephony…) and your email inbox. You keep your tools: setup takes a few days.
An AI agent produces finished work from your conversations: a summary of every call sent by email, email replies ready to send, quotes drafted on your template, follow-ups on quotes left unanswered, tracking of open cases, the weekly briefing. Three levels of involvement: it works alone, it prepares and you approve, or it gives you a view. You enable the ones you need, in one click.
Yes. ScanBiz is built for SMEs with 2 to 10 users: ready-made alerts, plain vocabulary and instant onboarding, with no technical team required.
The website and onboarding exist in six languages. The portal is in French and English. Call and e-mail analysis works in French and English, and in Italian, already in production for one of our customers. In Spanish, German, Portuguese and Dutch, calls are transcribed accurately and analysis is being opened with our first customers, set up by our team when the account is opened.
See the result on your own calls.
Book a demo: we analyze a few of your real conversations and show you the alerts your team would have received this morning — and the work the AI agents would already have done.