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Report a problem or ask a question

Describe what is wrong without leaving the screen, follow where your report stands, and ask the ScanBiz assistant a question.

Two buttons answer "this is not working the way I think": the help button, at the top of the screen, and the assistant, at the bottom right. The first opens a ticket with us and tells you where it stands; the second answers straight away, on your own data.

Report a problem

  1. Click the help button in the top bar. If it offers two actions, pick the orange triangle, Report a problem (the ? opens the help page of the screen you are on).
  2. Describe it: "What did you expect, and what did you see instead? On which record?" — that is the field's own question, and it is exactly what saves us a round trip.
  3. Attach a screenshot: Add an image, or Ctrl+V to paste, or drop the file in the frame.
  4. Send the report. A message confirms: "your report is registered under reference #…". Write that number down: it is what we will ask for if you contact us about it again.

Follow your reports

Open the help button again, My reports tab: your reports newest first, with where each one stands — To be handled by ScanBiz, On hold, Resolved, Closed.

  • A dot on the help button means one of your reports has news (a reply, a change of status).
  • Reply or Add a detail carries on the conversation on the same report.
  • It's not resolved reopens a report we had marked resolved: write what is still not working.
  • Withdraw my report asks us to stop handling it.

Ask the assistant

The ScanBiz assistant reads your data: it answers about your conversations, your figures and your settings.

  1. Open the assistant, at the bottom right of the screen.
  2. Type your question in Ask your question… — in plain words, the way you would ask a colleague.
  3. New conversation starts afresh when you change subject; the previous ones stay in the list.
  4. If the assistant offers to change a setting, it shows Change to confirm: nothing is applied until you click Approve (or Decline).

If something goes wrong

  • "Your session is no longer valid": log out, log back in, then send your report again.
  • "Our ticketing tool refused the report" or "Problem reporting is not available on this server": write to support@audioliz.com describing the problem, with your screenshots.
  • You cannot see the orange triangle: your account is not allowed to report. That right cannot be set from your organisation — write to us at support@audioliz.com and we will open it.
  • You cannot see a "?" on a screen: that screen has no help page yet. Every page there is sits in the help centre.

Good to know

  • A good report holds three things: what you expected, what you saw, and a screenshot. The screen you send it from comes with it — no need to describe it.
  • The assistant answers on your data and opens no ticket: a problem with the platform goes through Report a problem, not through it.

Other help pages

Connect your 3CX

Link your 3CX phone system to ScanBiz so that every recorded call is sent, transcribed and analysed automatically, with nothing to install.

Connect your Yeastar

Connect your Yeastar P-Series phone system to ScanBiz so every recorded call is sent, transcribed and analysed automatically.

Set up an alert

Choose what fires an alert, which channels and staff members it watches, then who receives the alert email and how often they get it.

Read a conversation

Find on a single page the summary of a call, an email or a meeting, its alerts, the contact's details, the recording and its transcript.

Connect your Microsoft 365 mailbox

Link a Microsoft 365 mailbox (contact@, support@…) to ScanBiz so that every email received is analysed like a call, with the same alerts.

Connect your Gmail mailbox

Link a Gmail or Google Workspace mailbox (contact@, support@…) to ScanBiz so that every email received is analysed like a call, with the same alerts.

Install an agent

Add an AI agent to your ScanBiz workspace from the catalogue, for yourself or for the whole team, and try an agent beyond your plan free for 30 days.

Organise your team

Sort your colleagues into groups so each of them opens ScanBiz on their own conversations, understand the difference between Administrator and Member, and request access for a colleague.

Follow your credits and your billing

See how much credit you have left, understand what a conversation costs, top up, subscribe and find your invoices.

Read your dashboard

Make sense of the figures on the home page, pick the period, and know which conversation to start your day with.

Manage your topics

Choose what ScanBiz looks for in your conversations: add a topic, rename it, remove it, and make sense of the counter that comes with your plan.

Record your meetings

Connect your calendar so the ScanBiz assistant joins and records your meetings on its own, and choose which ones it takes.

Report a problem or ask a question