The front desk breathes, no patient is left without an answer.
ScanBiz listens to your practice's calls and reads its emails, then prepares the secretarial work: a summary of every request for the practitioner, email replies ready to proofread, pending requests tracked, patient feedback after the appointment. Your current phone line and inbox are enough.
At peak hours, the front desk can't write everything down.
Appointments, prescriptions, results, documents: requests come in by phone and by email, often at the same time. ScanBiz summarizes, prepares and tracks them — the front desk keeps control of everything that goes out.
Every patient call summarized in one line
Reason, urgency expressed, slot offered: the practitioner and the secretary find the essentials of every call, even the ones taken during the rush.
Emails no longer pile up
Appointment, renewal or document request: the reply is drafted in your inbox. The secretary proofreads and sends. Nothing leaves without her.
What your patients think, before the Google review
After the appointment, a 1-to-5 rating on the welcome and the wait. You see what's wrong and fix it before it ends up as a public review.
Alerted without listening back to the front desk.
ScanBiz listens to every call and reads every email, and alerts you when a conversation is out of the ordinary. No more listening back, no more reading everyone's inbox: you are told, with the sentence that triggered the alert.
Patient left without an answer
A patient hangs up with no appointment and no call-back booked, or after a long wait: the call is flagged.
Unhappy patient
Waiting time for an appointment, front desk seen as curt, a test result never sent: the complaint surfaces the same day.
Billing dispute
Fees above the schedule, out-of-pocket amount disputed, insurance not properly applied: the claim is flagged.
They do the work for you.
The summary is written, the reply is drafted, the quote is prepared, the follow-up is sent, the file is updated. These are not dashboards: this is delivered work, which you review whenever the agent asks for your approval.
A summary of every call, delivered by email
Works on its ownReplies to your emails, ready to send
Prepares, you approveYour open cases, at a glance
Gives you a viewYour customers' opinion after each exchange
Works on its ownThe weekly briefing, in 2 minutes
Works on its ownThe 5 AI agents we recommend to a practice.
Picked for the medical front desk: they track patient requests — appointments, documents, callbacks — never medical records.
A summary of every call, delivered by email
After a call that matters, you receive within minutes what was said and what was agreed: appointment, place, requests, next step.
After a patient's call: reason, urgency expressed, slot offered — for the practitioner, in one line.
Replies to your emails, ready to send
Every incoming email is sorted and a reply is drafted in your inbox. You proofread, you send. Nothing leaves without you.
Appointment, prescription or document requests received by email: the reply is drafted, the secretary proofreads and sends.
Your open cases, at a glance
Calls and emails that need a follow-up become cases, with your own statuses. You see where each one stands and reopen the conversation in one click.
Pending requests (result to pass on, callback to make) each have a status visible to the whole team.
Your customers' opinion after each exchange
After a call or an email, the customer receives a mini-survey (a 1-to-5 rating). You track satisfaction by topic and by team member, with the comments.
After the appointment, a 1-to-5 rating on the welcome and the wait; you see what's wrong before the Google review.
The weekly briefing, in 2 minutes
Every week, on the day you choose, a 2-minute email: what happened over the last 7 days in your calls and emails, the alerts, the numbers that moved.
Every week: call volume, reasons, requests left without follow-up.
And the whole ScanBiz catalogue behind it: custom dashboards, competitor watch, Excel file analysis… You turn on what you need, in one click.
Three steps to get started.
01
We understand your business
30 minutes to identify the signals that matter to you, and the AI agents that will do the after-call work: summary, reply, quote, follow-up, tracking.
02
We plug in your tools
We connect your phone system and your mailbox. The AI takes over from the very first conversation.
03
You receive your first alerts… and your first deliverables
Alerts on your dashboard and by email, summaries and drafts ready to review. Open the source conversation in one click.
Frequently asked questions
Yes. ScanBiz is built for teams of 2 to 10 people: medical or dental practice, veterinary clinic, pharmacy, allied health practice. The secretary receives the summaries and drafted replies in her inbox; no training needed.
No. ScanBiz plugs into your current line and your inbox. You keep your online diary and your practice software: ScanBiz doesn't replace them, it prepares the work around them.
No. The agents track patient requests — appointments, documents, callbacks to make — not medical records. Conversations are processed in compliance with the GDPR, patients are informed of the recording by your greeting message, and sensitive information can be anonymized.
The Sector plan is €299 per month excl. VAT, with no commitment, first user included, plus €29 per month for each extra user. It includes 8,000 analysis credits per month, the analysis grid for your trade and the AI agents recommended on this page. An analysed email uses 1 credit, a minute of call 0.5 credits. To start: 15 days and 200 free trial credits, no credit card.
ScanBiz also speaks the language of…
Every trade has its own page, its own agents and its own vocabulary.
See the result on your front desk's calls.
Book a demo: we analyze a few of your real conversations and show you the summaries and replies your front desk would have had ready this morning.